Heritage Apothecary Shipping Policy

At Heritage Apothecary, we take pride in providing our customers with high-quality products and exceptional service. Please review our shipping policy below to ensure a smooth and seamless experience when ordering from us.

Processing Time

Orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.

Domestic Shipping Rates and Delivery

We offer flat-rate shipping for all domestic orders within the United States. Shipping rates are calculated at checkout, and delivery typically takes between 3-7 business days depending on your location.

Please note that delivery times may vary based on carrier schedules, weather conditions, and other unforeseen factors beyond our control.

International Shipping

Heritage Apothecary is proud to offer international shipping to select countries. Shipping rates for international orders will be calculated at checkout, and delivery times may vary depending on your location.

Important Note for International Customers:

• It is the responsibility of the customer to ensure that the products ordered comply with the customs regulations of their country.

• Heritage Apothecary is not responsible for any customs duties, taxes, or fees that may be imposed by your country’s customs office.

• If your package is held, delayed, or returned by customs due to import regulations or other issues, we will not offer refunds or replacements.

• Customers are encouraged to research and confirm that their order will clear customs in their country without issue prior to placing an order.

Lost, Damaged, or Delayed Shipments

If your order is lost, damaged, or delayed in transit, please contact us at support@heritage-apothecary.com with your order number and a brief description of the issue. We will do our best to assist you in resolving the problem with the shipping carrier.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24-48 hours for the tracking information to update. You can use this number to track the status of your shipment.