Policies

Shipping

We are currently experiencing a high volume of orders and shipping may be delayed. All orders will be processed in the order they are received. If you have any questions, please feel free to contact customer support at hi@heritage-apothecary.com. Our customer support representative is standing by to answer your questions via email. We appreciate your patience and are doing our best to ship all orders on time.

Processing time

The average order processing time is 2-5 business days. Shipping time usually takes up to 3 business days as well, since we utilize USPS priority mail as our shipping service of choice. The cost of shipping is calculated during checkout and starts at $7.50, but ultimately depends on the final destination of your package.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. Heritage Apothecary is not responsible for delays due to customs.

Returns & exchanges

Ship items back within: 14 days of delivery

At Heritage Apothecary, we strive to ensure that every purchase meets your expectations. Due to the nature of our products, returns are processed on a case-by-case basis. If you experience any issues with your order, please reach out to our support team at support@heritage-apothecary.com, and we’ll be happy to assist you.

To help us resolve your request as quickly as possible, please include your order number and a brief description of the issue in your email.

We appreciate your support and look forward to assisting you!

The following items can’t be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.