Policies

Shipping

Processing time
The average order processing time is up to 3 business days.  Shipping time usually takes up to 3 business days as well, since we utilize USPS priority mail as our shipping service of choice. The cost of shipping is calculated during checkout and starts at $7.50, but ultimately depends on the final destination of your package. 

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Heritage Apothecary is not responsible for delays due to customs.

Returns & exchanges

Contact us within: 14 days of delivery
Ship items back within: 14 days of delivery
Please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
  • Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.